WILIG Special Event - Focus on UWM
Date: Tue, 28-Jun-11, 13:00 PM - 16:00 PM
Location: UWM Student Union, Room 191, 2200 E. Kenwood Blvd., Milwaukee, WI
To RSVP: Click on the RSVP link to the right.
Cost: There is no charge for attending this event
Parking: No charge. Sponsored by UC4 | www.uc4.com
Program Details
- Overview of University of Wisconsin-Milwaukee UWM’s Service Management Program
- Interest Area #1:Service Desk/Incident Management/Problem Management – overview of a practitioner company’s approach and questions from UWM audience - Colleen Hemmer
- Interest Area #2: Service Catalog/Request Management/SLA - overview of a practitioner company’s approach and questions from UWM audience - Anil Balla
- Interest Area #3: Change Management – overview of a practitioner company’s approach and questions from UWM audience - Colleen Hemmer
- Open Q&A from the audience
- Networking
Directions & Parking
Please see the links below for directions and parking. Please use the UWM Union parking structure in order to receive free parking. You will receive a voucher when you sign in at the event. The parking structure is located underneath the UWM Union and entered on the north side of Kenwood Boulevard. From the garage, take the elevator or stairs to the first floor of the Union (Campus Level - where the food court is located). Room 191 is located adjacent to the Union Ballroom, on the southwest corner of the building.
http://www4.uwm.edu/map/map_color.pdf
http://www.aux.uwm.edu/Union/union_map.html
Please join us for this event at UWM. Thank you for your time and consideration.
Speaker Biographies
Colleen Hemmer has worked in the IT industry for 17 years. Her experience spans from supervising a Service Desk, to designing, implementing, and providing consultation on Service Management processes. Colleen started at Northwestern Mutual in 2004 to help implement a Service Desk and to design processes for Incident Management and Problem Management. Today she plays a key role supporting a continual improvement environment for Northwestern Mutual’s Service Management efforts.
Anil Balla was one of the core members of the ITSM initiative at Metavante. He led the Service Level Management and Financial Management disciplines and was a contributing member of the Service Desk, Incident, Problem, Change, and Configuration Management implementations, leading several sub-teams within these disciplines. After the acquisition of Metavante, he is working to mature the Service Catalog and IT allocations for those services. He is currently Director of Technology Business Services at FIS.
Anil holds a BS in Chemical Engineering and a MS in Control Systems Engineering and is ITIL Foundations certified. He was a contributing editor to the itSMF Forum and was awarded the "Industry Knowledge Contribution Nominee" in 2010 for his efforts. He has presented at several WILIG events and also chairs the communication committee for the WILIG.
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The Ten Commandments of IT Service Management
Date: Tue, 08-Feb-11, 13:00 PM - 16:00 PM
Location: Compuware | 6737 West Washington Street, West Allis, WI
Attachments:
Directions To Compuware
Hosted By: Compuware
To RSVP: Click on the RSVP link to the right.
Cost: There is no charge for attending this event.
Speaker: Evelyn Hubbert
Senior Analyst | Forrester Research
Evelyn has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and the implementation of IT service management as a practice inside enterprise organizations. Current research focuses on the Information Technology Infrastructure Library (ITIL), the implementation of IT service management from a holistic or partial perspective, business service management (BSM), and many other aspects of IT operations.
- Delivers strategic guidance to Forrester's vendor and end user clients.
- Helps enterprises to manage their networks and systems
- Define key projects focusing on IT service management, and
- Helps bridge IT to the lines of business.
About Forrester
Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary research, customer insight, consulting, events, and peer-to-peer executive programs. For more than 27 years, Forrester has been making IT, marketing, and technology industry leaders successful every day.
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Implementation Stories - The Good, the Bad and the Ugly
Date: Tue, 07-Dec-10, 13:00 PM - 16:00 PM
Location: GE Healthcare | 9900 W Innovation Dr | Wauwatosa WI 53226
Our December event is focused on hearing the success (and failure) of several local organizations on their service management journey. Each presenter will be provide a 15 – 20 minute overview of how they went about implementing an aspect of ITIL within their organization. After a break, the presenters will then join together for a round table Q&A period.
The presenters include:
Mark Baker – Change and Configuration Management Process Lead – American Family
Jo Bruns – Service Manager – Aurora Healthcare
Juan Fiallo – Manager – Technology Service Desk, Manpower
Mark Rank – Architect – UW-Milwaukee
Tim Ernst – Senior Problem Management Operations Analyst – Direct Supply
Contact Info
If you have any questions or comments, please send an email to support@wilig.org
Directions
Take I-94 to US-45N toward Fond Du Lac
Merge over to the right lane.
Take exit 40 for Watertown Plank Rd Turn Left onto Watertown Plank Rd.
Follow for ~.4 miles
Take a left onto Innovation Dr Follow Innovation Dr all the way down.
It will end in a cul-de-sac at the GE Healthcare building. It is a tan building with green/blue windows with a globe out front.
Enter the drive near the globe and go left.
The visitor parking lot is immediately to your left.
Enter into the front doors near the globe and check in with security.
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