Mark your calendars
Please mark your calendars for the upcoming events in 2010. The WI LIG meets on the 2nd Tuesday of every other month, from 1:00 – 4:00 pm. We will communicate the details as they become available.
- Tue, 09 Feb 10, 1-4 pm
- Tue, 13 Apr 10, 1-4 pm
- Tue, 08 Jun 10, 1-4 pm
- Tue, 10 Aug 10, 1-4 pm
- Tue, 12 Oct 10, 1-4 pm
- Tue, 14 Dec 10, 1-4 pm
Town Hall on Virtualization and Cloud Computing… Are you Ready?
Date: Tue, 09-Mar-10, 01 PM - 04 PM
Location: Compuware’s office – 7th & Virginia (near Harley Davidson museum)
Hosted By: Compuware
To RSVP: Click on the RSVP link to the right of the event header.
Cost: There is no charge for attending this event.
This event originally scheduled for 09 Feb was moved to 09 Mar due to a snow storm.
Organizations have taken some steps to prepare themselves to manage IT as a service, and take advantage of the latest technology platforms out there. The question is, are they ready? This presentation and discussion will focus on the key processes that enable organizations to design, support, and manage the best infrastructure solutions that support their business.
Speaker: Steve Krenz, Compuware
Steve has a background in enterprise level IT Service Management and infrastructure operations management in a variety of different industries including banking and finance, insurance, retail and commercial sales, and telecommunications. With extensive experience in the process disciplines of Incident, Problem, Change, Configuration, Release, Service Level, Financial, Continuity, and Availability Management, Steve has managed teams across international organizations in excess of 50,000+ employees.
Steve served as the Director of Enterprise Change and Problem Management for U.S. Bancorp for 6 years, and as the Midwest Regional Manager – Infrastructure Support for a contracted subsidiary of SBC prior to that. Steve is currently serving on the board for the Wisconsin Chapter of itSMF USA, and has fulfilled Events Chair and VP roles for that organization. Steve’s primary educational background is in Business Management and IT Systems Management.
Speaker: Tom Mullen, Northwestern Mutual
Tom Mullen has been manager of the Windows Server Infrastructure and VMware teams at Northwestern Mutual for 4 years. He has been actively involved in adopting Service Management to stabilize the Windows Server environment. VMware virtualization has been a key component to this stabilization. Just over 80% of NM’s 1200 Windows Servers are virtual. Over the past 3 years, NM has adopted the ITIL model and has focused on Incident management, problem management, change management and most recently, configuration management. Prior to managing the Windows Server environment, Tom was a leader in the web and internet infrastructure at NM.
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IM and PM Implementation for Business Results
Date: Tue, 13-Oct-09, 01 PM - 04 PM
Location: Direct Supply | Directions
Hosted By: Direct Supply
To RSVP: Click on the RSVP link to the right.
Cost: There is no charge for attending this event.
Presentation Detail
- Origin of Kepner-Tregoe processes (as mentioned in ITIL®) and their role in Incident and Problem Management
- How to improve Incident and Problem Management in the larger business context?
- Implementation requirements in evolving your Incident & Problem Management Implementation to achieve “hard” business results
- Results achieved by different companies
- A sense of what KT’s Problem Management is about – via a demonstration in which you will participate to solve the problem
Speaker: Christoph Goldenster
Global VP Service Excellence Practice
Partner, Kepner-Tregoe, Inc.
Christoph Goldenstern leads a global team of consultants who serve clients in a range of high tech industries. The focus of the technology practice is grounded in service excellence. In addition to supporting KT ResolveSM, Kepner-Tregoe’s ITIL®-recognized approach to troubleshooting that is used in the support organizations of many of the largest tech companies, Christoph’s team provides a full range of consulting services called Service Value ManagementSM, dedicated to helping clients achieve strategic and operational improvements.
Christoph takes a holistic approach to life. “Rather than look at things in isolation, it is important to really understand the different variables in a situation, how they work together, and how they impact each other. With an appropriate strategy in place, a business can achieve significant improvements in customer service, operations, and the bottom line.”
Clients such as Nokia, Siemens and IBM are thankful for Christoph’s holistic perspective and strategy expertise. For IBM Rational, Christoph and his team developed and implemented a strategy that dramatically improved the quality of technical support. By taking into account both processes, tools and the people, the team helped raise IBM’s customer satisfaction rating above 90%, reduced the backlog of unresolved cases by nearly half and sustained these improvements over the last three years. The Technology Practice has consistently achieved outstanding results in service excellence projects for clients throughout the world.
Prior to joining KT, Christoph provided business and marketing strategy to a host of business-to-business clients. He earned a Diplom-Kaufmann from Hochschule Bremen in Bremen, Germany and was a foreign exchange student at the University of North Carolina in the United States.
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Focus On Financial Management
Date: Tue, 09-Jun-09, 01 PM - 04 PM
Location: Sheraton Milwaukee Brookfield Hotel | Directions
Hosted By: Forsythe
To RSVP: Click on the RSVP link to the right.
Cost: There is no charge for attending this event.
Meeting Agenda
The format is two 50 minute presentations and then joint question and answer session at the end.
Quantifying the Benefits of your ITIL Business Case
Ed Rivard's presentation will equip you with a step-by-step approach for identifying the benefits associated with ITIL process initiatives. We begin with the more common categories of IT operating benefits and evolve into the more challenging business benefits. We'll consider all benefits, quantitative (hard) and qualitative (soft) and then guide you through quantifying these benefits. We'll conclude with ideas on packaging and presenting these benefits in a compelling manner.
Presentation: Quantifying the Benefits of your ITIL Business Case
How much is this costing me?
Anil Balla will address this timely topic. Costs allocated from IT can be complex and at times leave a business unit wondering, ”What services am I getting and how much is it costing?” This question stems from the challenges faced when attempting to roll the charges up into high level services to which the business unit can relate. This barrier to understanding also poses challenges when it comes to projecting the future use of IT services from a budget and forecast perspective.
Although the problem is obvious the solution is not. The presentation will talk to the multi step solution from the service catalog to service costing. You will walk away with pragmatic ideas and steps that can used in your organization.
Presentation: Currently not available.
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ITIL v3 Certifications and Knowledge Management
Date: Tue, 14-Apr-09, 01 PM - 04 PM
Location: Sheraton Milwaukee Brookfield Hotel | Directions
To RSVP: Login » My Account » My Events » Click RSVP
Cost: There is no charge for attending this event.
Meeting Agenda
Brad Laatsch, Sr. ITIL Trainer and Consultant with Hewlett-Packard Education will provide and overview of the ITIL v3 certification and current v3 certification structure. In addition, Will Salvi, Help Desk Manager at WEA Trust, will provide an overview of ITIL v3 Knowledge Management plus examples of practical applications of Knowledge Management from several Wisconsin businesses.
The format is two 50 minute presentations and then joint question and answer session at the end.
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