RSVP Implementation Stories

Date: Tue, 12-Oct-10, 13:00 PM - 16:00 PM

Location: TBD

The membership will have the oppotunity to share their implementation stories, either success stories or lessons learned.

Plase contact Colleen Schmitt at colleen.schmitt@ge.com for further details.

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All You Ever Wanted to Know About ITIL, But Were Afraid To Ask

Date: Tue, 15-Jun-10, 13:00 PM - 16:00 PM

Location: GE Healthcare | 9900 W Innovation Dr, Wauwatosa, WI

To RSVP: Click on the RSVP link to the right of the event header.
Cost: There is no charge for attending this event.

Struggling to get your ITIL project off the ground, or bring it to the next level? Hear Brian Johnson, renowned author and participant in the development of the ITIL framework, present a pragmatic review of the framework, it's history, current state, the importance of measurements, and examples of organizations that are successfully using ITIL v3. Brian will discuss how a systems and IT centric view will likely run in opposition, and likely fail; then compare that to a service and business focused discussion that will gain support and the momentum necessary to any process improvement effort.

Speaker: Brian Johnson
– Director of Product Development, Pink Elephant
– Director of Knowledge Management, UK’s Office of Government Commerce
– Author & Designer of many of the ITIL v2 books
– Founder of itSMf
– Author/Co-author of over 20 ITIL and PM books

Directions
From 45 Exit on Watertown Plank Rd (Exit 40)
Go West on Watertown Plank Rd
Go 0.3 miles and take a Left on Innovation Dr
Follow Innovation Dr until it ends.  GE Healthcare is the building at the end of Innovation Dr.  It's a greenish-blue building with a globe out front.  Park in the visitors lot and enter by the globe.

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ABC’s of ICT - Session I I

Date: Tue, 13-Apr-10, 15:00 PM - 17:00 PM

Location: 375 South Moorland Road, Brookfield, WI 53005

See details in session I.

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ABC’s of ICT - Session I

Date: Tue, 13-Apr-10, 13:00 PM - 15:00 PM

Location: 375 South Moorland Road, Brookfield, WI 53005

ABC is like an iceberg, much of it hidden beneath the surface and yet capable of inflicting enormous damage to your IT organization, or more importantly, your business!  ABC stands for the ‘Attitude’, ‘Behavior’ and ‘Culture’ of IT organizations. It is the ABC issues that are preventing many IT organizations from realizing the benefits of ITSM improvement projects. A recent Forrester report revealed 52% of such initiatives fail because of resistance.

Frameworks alone, such as ITIL, ISO, CobiT are not enough. Unless the ABC issues are addressed there is a strong possibility that deploying such a framework will fail.  This is an interactive session in which a number of small teams will be given a number of exercises to perform using the ABC of ICT worst practice card set. This card set contains 57 industry recognized worst practices.

This session is intended to stimulate dialogue and discussion amongst participants, the aim is to identify the most common ABC worst practices and the consequences, impact and risk to your organization. Delegates will gain an insight into the hidden ABC issues within their organization and can also discuss experiences in dealing with these worst practices. The results and findings will be captured and shared with all itSMF members. At the end of the session we will share with you the shocking top 10 worst practices captured by more than 1000 delegates worldwide.

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