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Upcoming Events


2010 Events

Events go from 1-4 pm.
Tue, 09 Feb 10
Tue, 13 Apr 10
Tue, 08 Jun 10
Tue, 10 Aug 10
Tue, 12 Oct 10
Tue, 14 Dec 10


ITSM Practitioner?

We are always looking for practitioners to speak at our events!. We have a great deal of success with our practitioner based events and we need your help to continue.

Please contact info at wilig dot org

Our Mission

The Wisconsin Local Interest Group WI LIG is a membership oriented association dedicated to the advancement of IT Service Management best practices through knowledge sharing, educational and networking opportunities.

Mark your calendars - 2010 event dates announced

Please mark your calendars for the upcoming events in 2010. The WI LIG meets on the 2nd Tuesday of every other month, from 1:00 – 4:00 pm. We will communicate the details as they become available.

  - Tue, 09 Feb 10, 1-4 pm
  - Tue, 13 Apr 10, 1-4 pm
  - Tue, 08 Jun 10, 1-4 pm
  - Tue, 10 Aug 10, 1-4 pm
  - Tue, 12 Oct 10, 1-4 pm
  - Tue, 14 Dec 10, 1-4 pm

RSVP Town Hall on Virtualization and Cloud Computing… Are you Ready?

Date: Tue, 09-Feb-10, 01 PM - 04 PM

Location: Compuware’s office – 7th & Virginia (near Harley Davidson museum)

Hosted By: Compuware
To RSVP: Click on the RSVP link to the right.
Cost: There is no charge for attending this event.

Organizations have taken some steps to prepare themselves to manage IT as a service, and take advantage of the latest technology platforms out there.  The question is, are they ready?  This presentation and discussion will focus on the key processes that enable organizations to design, support, and manage the best infrastructure solutions that support their business.

Speaker: Steve Krenz, Compuware
Steve has a background in enterprise level IT Service Management and infrastructure operations management in a variety of different industries including banking and finance, insurance, retail and commercial sales, and telecommunications. With extensive experience in the process disciplines of Incident, Problem, Change, Configuration, Release, Service Level, Financial, Continuity, and Availability Management, Steve has managed teams across international organizations in excess of 50,000+ employees.

Steve served as the Director of Enterprise Change and Problem Management for U.S. Bancorp for 6 years, and as the Midwest Regional Manager – Infrastructure Support for a contracted subsidiary of SBC prior to that. Steve is currently serving on the board for the Wisconsin Chapter of itSMF USA, and has fulfilled Events Chair and VP roles for that organization.  Steve’s primary educational background is in Business Management and IT Systems Management.

Speaker: Tom Mullen, Northwestern Mutual
Tom Mullen has been manager of the Windows Server Infrastructure and VMware teams at Northwestern Mutual for 4 years.  He has been actively involved in adopting Service Management to stabilize the Windows Server environment.  VMware virtualization has been a key component to this stabilization.  Just over 80% of NM’s 1200 Windows Servers are virtual.  Over the past 3 years, NM has adopted the ITIL model and has focused on Incident management, problem management, change management and most recently, configuration management.  Prior to managing the Windows Server environment, Tom was a leader in the web and internet infrastructure at NM.

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